Dealing with the pandemic as an early stage startup
Living in San Francisco right now, it’s amazing how quickly the situation shifted from relative calm to high alert. In the course of a...
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Don't waste your employee survey
It’s a pattern I see all too often. A leadership team decides to run an employee survey. They spend a few weeks designing it, then spend...
It's time for employee obsession
📷 Customer obsession is the law of the land these days. We’re awash in a sea of NPS surveys. We visit a website, open an app, return a...
A new journey
In October, after 3.5 exciting years, I left my job at NerdWallet to chase a nagging hypothesis -- that management is broken. That’s a...